Is The Better Business Bureau A Scam?

I recently watched a short news piece on ABC’s 20/20 program about whether or not the Better Business Bureau is a scam.  It was pretty eye opening…

One of our companies, SaveMeFromForeclosure.com, LLC has been a proud member for a number of years, and we haven’t experienced anything like what’s described in the video below.

If you’re a business owner, do yourself a favor and watch this video.  Then please do me a favor and leave a comment below.


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17 Responses to Is The Better Business Bureau A Scam?

  1. Joseph Freiboth says:

    Thank you for sharing this ! I am not surprised, the way things are going in the USA today at this rate we will be joining the ranks of an ( F ) Third World Country sooner than you think !!!

  2. Nick says:

    It was great in the beginning – like unions not useful anymore. A true ripoff for the last 25years! When I see a company is BBB member – I do not do business with them!

  3. Charlie Gumingo says:

    I’m 73 years old, retired commercial roofing contractor of 30 years and never belonged to the BBB.I thougt the video0 was well done and wasn’t surprised by the cutoff at the end. Do I think BBB is a scam? Yes and the report certinly did show all viewers that. Thanks for bringing it to our attention. Charlie Gumingo Mpls. Metro Area

  4. Roberto Diaz says:

    Thanks for sharing this. I knew there was something wrong about paying $600+ to get an A rating.

    I rather show testimonials for our short sales.

    Roberto
    http://www.XtremeHoldings.com

  5. Keith says:

    Wow, to pay for a good rating??????? That is what the world is made of, is crooks and liars.

    The CEO couldn’t even sit in the interview for the allotted time. CROOK! with a capital “C”

  6. Paul Romero says:

    I saw this report also Justin and I was wondering if you had ever paid a fee for SMFF.com. According to that report Anyone can have an A rating, as long as they pay for it.

  7. Ron says:

    Extortion is the word that comes to mind. I have had several negative experiences in the past with the Better Business Bureau and I agree they do not serve the public interest but rather their own agenda.

  8. Rick says:

    Interesting. A very close friend of mine, who is a certified arbitrator, among many other thing, is very “hi” on the BBB. Through his assistance, I’m about to cause a certain company some major headaches because I am paying for a monthly service which I found out they are not doing. Through the BBB I have been able to collect valuable info and as they have changed their name, closed offices, etc. When a certain number of complaints have been made to the State Attorney General’s office, he steps in with the intent of sorting everything out, determining the truth according to the facts, and going on from there. Several years ago a locally owned but growing intrastate and interstate appliance store crossed that line of complaints — $6.2 mil. + court costs + addressing the consumer complaints. The BBB was instrumental in this case. The “reputation” of this company has been well known in this part of the state for decades.
    As for the BBB, they may be just like the unions – they were great when they were needed, which is what gave development to them, i.e., they were needed to correct injustices.

    However, I also learned, beginning in the mid-1970′s, firsthand, that what gets shown on the TV (back then there was only 3 stations – no cable) that what gets shown on that TV set can easily have been edited to show only certain things to the exclusion of others, and/or reports from the “field” can be reported in __error__. It was a shock, but it came from the most trusted man “on the air wave” at the time. I’m not saying he did the “editing” or such, but that he was given false information report….”And now, the CBS Evening News, with Walter Cronkite.”
    Like I said, I have “firsthand information, otherwise I doubt that I would have believed it.

    Ancient Chinese proverb say:
    “Jumping to conclusions is dangerous exercise. Better to stand back, watch others, then you know the correct way.”

    Let’s watch the BBB.

  9. Gwen says:

    I saw the segment on TV. I agree….I always thought it(Better Business Bureau) was a bunch of crock!. (Speaking from personal experience). This just confirms my thoughts and suspension. I invested in a company that had a “A” Rating. Turns out the business had numerous lawsuits against it…several people had been scammed, and complaints were filed but not listed on the BBB.

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  11. Greg, BBB says:

    We realize there is a lot of work to be done in changing how we measure up to the standards consumers and business owners expect from the BBB.
    To that end, we have called a special session of our Executive Committee to convene today, Tuesday, November 16, to discuss and act upon corrective
    action to current problems in our system and processes.
    If you have any feedback/suggestions for us, please drop us a note at wecare@bbb.org.

    Greg, BBB

  12. justin_lee says:

    @Paul Romero,

    We paid the initial $515 fee when we first joined the BBB, but we haven’t paid anything since.

    Justin

  13. No-one have to mistrust the candor and willpower of home-based business owners

  14. We were replacing roofs in GA three years ago for about 5 months. We had sighned up with the BBB. When we left the state they gave us an F RATING. Never had 1 complaint fought with them for two years. They finally listed us as out of business. Which in turn caused some homeowners not do business with us in other states because of the BBB’s listing in another. It’s like what the BBB says is gold. Still after 3 years we are still listed as out of business with the BBB in GA. Which is no big deal. But how can you still pull up a search on the first page and the BBB still at the top above our website when seaching for our website, that has been up for a year. Some search engines they are 2 or three down from the top.
    They are still hurting us with this.
    We worked in Nebraska last year and was told we could not get accredidation there because all roofing companies had to be in business for at least a year in that state. It did not matter we had 8 accredidation with the BBB in 8 other states with 0 complaints.

  15. Gayle Gerard says:

    The Better Business Bureau’s approval means absolutely nothing. My mother was scammed by a man who bragged that he was a member of the BBB and should be in prison for preying on the elderly. He bought his membership, and I have never read or heard anything positive about this man since I discovered his shady background. I had to do this myself AFTER he has already done his best to rip my mother off.

  16. M. Merkkel says:

    The BB called and wanted me to join. I didn’t, so they started a smear campaign to try and force me to pay the $. Unknown people from all over the country posted complaints to show their disappointment in our services. Trouble was, we are only in local neighborhoods of Colorado (the BBB didn’t bother to look at our business), we don’t use internet for business, and we are ethnically very narrow, and primarily are a cash based business. BBB is a money grubbing false pay for play organization. Not a public service as they claim.

  17. M. Merkkel says:

    The BB called and wanted me to join. I didn’t, so they started a smear campaign to try and force me to pay the $. Unknown people from all over the country posted complaints to show their disappointment in our services. Trouble was, we are only in local neighborhoods of Colorado (the BBB didn’t bother to look at our business), we don’t use internet for business, and we are ethnically very narrow, and primarily are a cash based business. BBB is a money grubbing false pay for play organization. Not a public service as they claim.

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